We are looking for a person to manage the service department while ensuring good employee morale and excellent customer satisfaction while securing a reasonable profit for the company.
Essential Job Functions:
- Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws
- Manage time keeping and time off; conduct performance evaluations; participate in the interview process; administer disciplinary actions and terminations
- Assure adequate staffing based on workload and coverage for off-hour calls
- Scheduling, planning & assigning work to the Technicians
- Manage service and customer service activities so as to optimize employee performance, profitability, and customer satisfaction
- Resolve customer issues and maintain a high level of customer satisfaction
- Quality assurance of work performed/deliverables
- Manage costs and overheads of department
- Manage upkeep and condition of all facilities and equipment
- Provide recommendations and develop strategies on how to improve quality and quantity of service
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicates this to relevant Company staff
- Attend meetings and contribute to company strategy and policy-making as required
- Hold regular Level 10 meetings with staff
- Hold monthly safety meetings with staff
- Develop personal skills and capabilities through on-going training
- Track staff training; ensure staff receives continued education based on company training schedule; require staff attendance at training sessions
- Develop staff to their fullest potential; groom for promotion from within when appropriate
- Conduct monthly random job site audits to validate the effectiveness of training-including safety training.
- Ensure a safe working environment and safe work habits of staff
- Achieve business and organizational goals, visions, and objectives
- Identify problems and provide alternative courses of action
- Manage supply inventory; submit purchase requests; approve department expenses
- Hands-on support of direct reports; may be required to visit customer sites and perform service duties
- Performs other work-related duties as assigned
Knowledge, Skills and Abilities
- High School diploma or equivalent
- 18+ years of age
- 2 yrs management experience preferred
- Knowledge of generator service and EGSA certification preferred
- High Mechanical Aptitude
- Valid driver’s license and ability to maintain insurability through company insurer
- Excellent communication skills, both verbal and written, with proficiency in English
- Excellent customer service skills
- Good organizational skills and ability to multi-task required
- Computer skills to include MS office products (Word, Excel, Outlook); data entry
- Must represent the company in a positive manner at all times
- Must be able to pass background check and periodic drug screens & license checks
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruitment services to companies in the equipment and industrial sectors while also helping job seekers advance their careers with companies that share their values. Through a rigorous selection and interviewing process, we are focused on growing companies with employees that are committed to their mission and passionate about their products and services.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.