We are recruiting on behalf of a reputable energy company looking for a Service Manager. The Service Manager will lead and manage the Service Team to provide a high level of cost-effective and customer-focused service to customers in the Midwestern states.
RESPONSIBILITIES
- Lead and manage the Service function, taking overall responsibility for the performance and development of the service team.
- Manage Service activities to deliver guaranteed availability at expected margin, ensuring consistency of high levels of service and service standards throughout the Midwest US.
- Provide regular updates for current projects. Use experience and knowledge to solve problems and implement solutions.
- Represent the Service function at meetings with customers as required, applying expertise and technical input to ensure a successful outcome.
- Support the Service Manager – US and Managing Director with annual budgets, quarterly reforecast and other financial performance metrics.
- Support the Service Manager – US in ensuring new installations are properly handed over from Projects to Service.
- Complete the performance management process annually for the Field Service team ensuring that objectives and development plans are in-line with company goals.
- Communicate with INNIO Jenbacher personnel as required to support all aspects of the distributor relationship, including but not limited to internal/customer training and certification, technical service support cases, warranty cases, concession cases, forecasting, IB updates, and DPPP metric
QUALIFICATIONS
- INNIO Jenbacher, MAN Product & RNG equipment knowledge preferred
- Power Generation and CHP knowledge.
- Service price modelling & contract documentation development.
- A minimum of 10 years service industry experience.
- Extensive customer relationship building experience.
- Good IT skills.
- Change Management experience.
- Performance management experience.
- Coaching skills.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.