We are seeking an adaptable, people-centric Customer Experience Manager in Spokane, WA to lead operations and team development for two key branch locations. This is a high-impact leadership role where you will act as the “heart” of the branch, balancing team coaching with hands-on customer advocacy. You will oversee a collaborative group of customer service and warehouse professionals in Spokane while managing monthly travel to support our Billings team.
Benefits:
- Salary up to $85K If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
- Quarterly bonuses based on combined regional performance.
- Comprehensive benefits package.
- Highly flexible “unlimited” style PTO policy and some work-from-home options.
Key Responsibilities:
- Hire, train, and develop the Spokane and Billings teams. You will set clear goals, conduct performance evaluations, and foster a cohesive, collaborative environment.
- Act as the point of contact for a large customer base; assist with quoting, track POs/shipments, and handle order fulfillment escalations.
- Oversee the daily integrity of branch inventory and warehouse efficiency. Ensure the facility is safe, organized, and meeting key performance indicators (KPIs).
- Manage branch-related expenses and budgets. Utilize Enterprise Performance Management (EPM) and reporting tools to measure group performance against company goals.
- Manage your own schedule to include monthly onsite visits to the Billings, MT facility to ensure alignment across both teams.
Required Qualifications:
- Experience supervising, managing, and developing people is essential. You must be a “people person” capable of inspiring a team through a results-driven mentality.
- Strong experience in a service-related environment; ability to remain calm and professional while solving “emergency” customer needs.
- Experience with budgeting, sales targets, or managing P&L/expense reports.
- Superior ability to manage your own schedule and prioritize tasks across multiple branch locations.
- High School Diploma or equivalent required.
Preferred Skills & Experience:
- Industry Knowledge: Experience in industrial distribution or with capital equipment brands is highly desirable.
- Familiarity with Epicor Prophet 21 (P21) or similar ERP systems is a plus.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.