We are searching for a Customer Solutions Manager (CSM) for an operator of a brand-new, cutting-edge data center facility in Lancaster, TX, just south of Dallas. If you have a passion for building customer relationships, a positive attitude, and commitment to safety and reliability in mission critical environments, this is the career for you! Apply for this Customer Solutions Manager position, and one of our recruiters will be in touch to tell you more about the opportunity and answer your questions.
The CSM is responsible for fostering strong, long-term customer relationships and ensuring customer satisfaction within the data center environment. This role acts as a primary point of contact for customers, focusing on proactive support, operational alignment, and effective communication. The CSM will work closely with the Critical Facilities Manager and other internal teams to advocate for customer needs and ensure seamless service delivery.
Position Offers
-
Above market Pay: $110,000 – $135,000. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
-
Comprehensive benefits package with generous 401k matching and immediate vesting, exciting opportunities for career growth, a robust health and wellness program, and a competitive time off policy (3 weeks + 12 holidays).
-
Positive work culture, prioritizing employee well-being, long-term relationships, and career advancement.
-
Opportunity to work at a brand-new data center on the cutting edge of technology and industry.
-
Relocation assistance available
Responsibilities
-
Serve as the primary point of contact for customer operational needs within the data center.
-
Act as an onsite liaison between Customer and Critical Facilities team to address customer requests, resolve issues, and ensure consistent customer experience and support.
-
Facilitate the provisioning of new team members and devices within the customers system, ensuring efficient onboarding and access to necessary resources.
-
Manage and train onsite team in all Customer systems and processes to include site access, and others.
-
Manage relationships with key vendors, including contract management, performance monitoring, and issue resolution.
-
Ensure all vendor contracts are current, cost-effective, and aligned with customer service standards.
-
Maintain accurate and up-to-date vendor documentation, including Certificates of Insurance (COIs) and W9 forms, in a centralized and easily accessible repository.
-
Develop and deliver regular customer reports, including monthly and annual reports, to provide transparency into service delivery, performance metrics, and operational status.
-
Manage operational onsite programs to include compliance, incident management, environmental health and safety (EHS) reporting, and support for onsite audits.
Qualifications
-
Bachelor’s degree or equivalent experience.
-
3+ years of experience in a customer-facing role, preferably in a data center or related technical environment.
-
Strong understanding of data center operations and infrastructure.
-
Excellent communication, interpersonal, and problem-solving skills.
-
Ability to manage multiple priorities and work effectively in a fast-paced environment.
-
Proficiency in Microsoft Office Suite and CRM software.
Physical and Mental Requirements
-
Work in both indoor and outdoor environments with exposure to loud noise levels.
-
Exposure to controlled temperature conditions, cold and hot temperatures, or inclement weather conditions.
-
Communicates with co-workers, management, vendors, etc. approximately 4-8 hours/day.
-
Uses computer approximately 7-8 hours per day
-
Remains stationary approximately 5-6 hours per day
-
Moves to and from buildings and throughout campus.
-
Disclaimer: Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s mission critical and data center sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.