Our client, a leader in the power generation service industry, is looking for an operations manager. The Operations Manager is responsible for providing overall leadership, coordination, planning, development and administration of the operations/service function in one or more branch offices of the company, in order to meet the objectives of the company’s overall business plans and strategies.

Responsibilities:

  • Successfully manages the Operations function of assigned branch(es)

  • Manages all assigned Operations staff, including Field Service Technicians and Service support staff, including

    interviewing, hiring, motivating, coaching, training, evaluating, rewarding and supporting employees.

  • Oversees assigned branch facilities to ensure compliance with OSHA and company safety standards

  • Prepares and executes annual business and financial plans for assigned branch(es) in a timely manner

  • Ensures operational excellence and superior customer satisfaction via scheduling, dispatching, billing and warranty processing

  • Full P&L responsibility for all assigned branch(es) (Service)

  • Maximizes operating efficiencies, productivity, and enforces company policies/procedures

  • Develops and monitors work flows, reviews work processes and ensures quality service delivery

  • Develops, collects and reviews financial, proficiency and departmental management reports and resolves issues

  • Manages the after-hours emergency services

  • Responsible for fleet management as assigned

  • Facilitates and manages service growth, recommends and hires staff additions

  • Implements formal Operations Process; maintains all process information

  • Analyzes office operations, procedures and practices as to work flow, schedules and other related activities

  • Assists with developing and auditing company policies, plans strategies and goals to guide the operations, financial performance, personnel, marketing and sales activities to achieve desired objectives for profit and return on investment.

  • Prepares analysis and reporting, as appropriate

  • Participate as a member of the emergency response team within and outside of the company’s geographical territory, as required by business needs

Requirements

  • Bachelor’s degree plus four+ years related experience; equivalent combination of education and experience will be considered on a case by case basis.

  • Computer proficiency in Microsoft Office applications and Great Plains software.

  • Exceptional verbal and written communication skills with a focus on superior customer service.

  • Ability to travel to other branch locations for training and support as needed.

  • Demonstrated ability to work independently, under pressure and to multi-task.

Application Process

We are currently interviewing candidates for this position. If your experience matches the description above, submit your resume by clicking on the “apply” button below. We will contact all eligible candidates for a face-to-face interview with one of our representatives. If you have any questions about this position, please don’t hesitate to contact us.

If your profile does not match this job description, we still encourage you to reach out to one of our representatives, so we can learn about your professional aspirations for future job openings.

Bemana provides recruitment services to companies in the power industry while also helping job seekers advance their careers with companies that share their values. Through a rigorous selection and interviewing process, we are focused on growing companies with employees that are committed to their mission and passionate about their products and services.

Welcome to Bemana and we look forward to getting to know more about you.

 

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