Bemana is searching for a remote Senior Product Support Specialist to join a well-established company in the Power Generation industry that is currently expanding.
Provide technical support on MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.
Position Offers:
- $120k-$130k yearly salary, depending on experience. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions
- Medical, dental, vision and life insurance coverage.
- Vacation, Company Holidays, PTO, matching 401k plan.
Minimum Qualifications:
- 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.
(Bachelor’s in Electrical Engineering may substitute 4 years of experience.) - Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.
- Experience with:
- PLCs, Generator Controllers, Protective Relays
- Alternators and Generators
- Medium Voltage NETA Maintenance and Testing
- Data Center preventive maintenance and system testing
- Commissioning and field experience required.
- NFPA 70 ARC Flash Certification preferred.
- Valid Driver’s License.
- Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.
- Skilled in troubleshooting and editing controller/PLC/HMI programming.
- Experience in product testing and development (5+ years).
- Strong communication, time management, and analytical skills.
Job Duties and Responsibilities:
- Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.
- Provide technical assistance to Customer Service Managers and engineering teams.
- Support complex start-ups, field troubleshooting, and onsite technical support.
- Manage onsite engineering changes and communicate open action items.
- Assist in field retrofit projects, product troubleshooting guides, and training support.
- Escalate critical issues to leadership to ensure quality and schedule adherence.
- Support scheduling and prioritization with Product Support Manager.
Physical Demands and Work Environment:
- Travel up to 45% required.
- Exposure to industrial environments including switchgear, generators, and welding operations.
- Work in both indoor office and outdoor field settings.
- Manual dexterity for operating digital and electrical equipment.
- Occasional after-hours and weekend support required.
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.