We are recruiting a Service Manager for a well-established power generation company supporting customers across New England. This office-based leadership role is based in Canton, MA.
The Service Manager serves as the operational hub of the service team, overseeing scheduling, dispatch coordination, customer service, invoicing, warranty administration, and administrative support while working closely with field leadership and internal departments.
The ideal candidate brings strong service operations leadership experience, thrives in fast-paced environments, and comes from a technical service industry such as generator, HVAC, electrical, or plumbing.
Position Offers
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Up to $125,000 salary, depending on experience. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.
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Comprehensive benefits and collaborative team environment
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Leadership role within a high-volume, well-established service organization
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Stable company with strong infrastructure and operational support
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Opportunity to influence service strategy and operational improvements
Responsibilities
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Oversee daily service operations including scheduling, dispatch coordination, customer service, invoicing, and warranty administration
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Maintain the high-level service schedule (1,200+ jobs per month)
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Ensure aligned technician assignment based on skill set, availability, and job requirements
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Coordinate closely with internal teams including dispatch, field service supervisors, warehouse/inventory, quoting, and special accounts
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Monitor service workflow and implement process improvements to maintain efficient, profitable service delivery
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Lead internal service support staff and field technicians efficiently
Requirements
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3+ years of experience leading service teams and managing operations within a technical service organization
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Background in industries such as generator service, HVAC, electrical contracting, plumbing, or similar field service businesses
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Strong understanding of service operations, scheduling logistics, and technician utilization
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Ability to operate effectively in a high-volume, fast-paced service environment
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Strong communication, coordination, and problem-solving skills across multiple departments
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.