We are recruiting on behalf of a large and reputable Generator Service company that is looking for a Service Manager in the Northern Jersey area. This position comes with a competitive salary and great benefits.
- Direct service team with determining answers to customer issues; resolve escalated customer issues
- Provide frequent progress reports in order to improve service team satisfaction and efficiency
- Support service team in the field during overflow emergency situations
- Build relations with customers, manufacturing, distribution, and vendors
- Advocate service offerings and build customer loyalty
- Collaborate with sales team on special projects
- Provide direct supervision for special projects to ensure proper execution of services
- Coordinate equipment rental projects (generators, load banks, etc.)
- Ensure service team adheres to training standards to include safety policies and procedures
- Resolve escalated personnel issues with the assistance of human resources
- Support developing a scalable process and ensure the service team adheres to it correctly
- Assist in the annual budget process by forecasting operating expenses
- Stay current on industry standards and any new innovations that can benefit the company
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
Bemana provides recruiting services to the nation’s equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Welcome to Bemana and we look forward to getting to know more about you.
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